FAQ

EXPERIENCE NOT REQUIRED!

Come with friends or come alone and make new friends.  Our instructor will lead you step-by-step in creating the featured painting of the night.  You will be amazed as to what you can do!

Can I bring food?

For public events you can bring small snacks but no hot food or large plates as there is limited amount of extra space on the tables.

Can I leave my canvas and pickup later

You can leave your artwork behind we just ask that you collect within 30 days. Canvasses not collected within 60 days will be recycled or donated. Canvasses can be collected anytime we’re open, no appointment is needed. Please check the website for schedule.

How do I pay with a voucher?

At checkout please add your voucher number to the gift card field (no spaces). The amount of your voucher will be deducted from your total.

For vouchers from 2019, when viewing your voucher from your email link it may say ‘Voucher does not exist’. Please disregard this message, we have changed accounts but your voucher is still valid and will work on our website using the instructions above.

 

Are spectators welcome?

Spectators are welcome in the bar area however due to limited space only those who have purchased a ticket are allocated a seat in the painting area.

Can I BYO?

BYO is not allowed at our Pirie St studio, for other venues please refer to the event description.

We sell beer, wine and cider at very reasonable prices as well as soft drink and some pre-mix spirits. For private events feel free to request something specific.

Is parking available?

There is free street parking available after 6pm all along Pirie Street or there is a parking garage directly above us, enter via Flinders St. Exit via the Pirie St door and turn right, we’re just a few doors down.

Are children or babies allowed?

Unless otherwise noted, our evening events are strictly for ages 18 and above.  Ages 14 and above are welcome at our daytime events with a paying parent/guardian.

We also kindly ask that babies are not brought to any of our events. A caregiver is welcome to bring a breastfed baby in for a feed during the event however we ask that they don’t remain after feeding is finished.

What is included in the cost?

The cost of the class includes a 40x50cm canvas (unless otherwise specified), all your painting materials, apron and instruction by an experienced instructor.  No food or drink is included unless otherwise specified in the event description.

Do I need to book in advance?

Yes please. Due to limited seating, booking and advance payment is required. If we have spare seats on the day of an event we will post on facebook and walk-ins will be allowed.

How many people are at each event?

We require at least 10 people to hold an event and the most we can seat is 38.

What is the cancellation policy?

If you or anyone you’ve been in close contact with has any symptoms or has recently travelled interstate or overseas please do not attend an event at this time.

Please note the following policy applies to all situations, including COVID related cancellations. If you do not accept these conditions please do not purchase a ticket at this time. Thank you for your understanding.

All sales are final and we do not offer refunds however if you are unable to make it you can give your ticket to someone else or reschedule for another event (one time per booking).  Seven days notice must be given via email if you wish to reschedule without penalty.  You do not need to notify us if someone is attending in your place.

If less than 7 days notice is given some credit may be offered, at manager’s discretion, however no credit will be given for sold out events.

  • Please note we can not offer refunds under any circumstances.
  • No credit for no shows.
  • All requests must be made via email from the person who made the booking.

Due to COVID-19 or other public health requirements, if we need to cancel or reschedule an event all attendees will have the option to attend the rescheduled session or receive a full credit which will be valid for a minimum of three months. Please note we will not provide refunds unless we permanently cancel an event. 

What if I don’t know how to paint?

If you can hold a paintbrush you’ll be fine.  Most people are a lot more creative than they think. Have a glass of wine and let our artists guide you through the completion of your masterpiece. All of our projects are fun and light hearted; just relax and have fun.

What time should I arrive?

Please arrive 15 minutes prior to the class start time. After you check-in you’re welcome to grab a drink and mingle with the other participants or find a seat until the painting begins!

What should I wear?

Wear whatever you would normally for a casual night out with friends however paint does often get on clothing and is hard to get out.  We will provide you with a black apron to help protect your clothing but accidents often happen so please keep that in mind when selecting your attire.